Overview:   The Staff Software Engineer is responsible for building the software that enables our digital care management platform, while providing technical leadership that differentiates Wellframe’s business capabilities. They accomplish this by working closely with other engineers, product managers, designers and data scientists. Staff Software Engineer sits within the Engineering department and reports to a Senior Director, Engineering. Success in this role is demonstrated by a consistent ability to reduce the complexity of projects, leadership of broad architectural work that unlocks new capabilities for the business, and a skill for coming up with improvements that increase the overall productivity of the engineering team.    What you will do: - Provide technical leadership of web development across Scrum teams to improve product quality and development velocity. (20%) - Stay up to date with industry frontend best practices and identify new capabilities that can be unlocked by emergent technologies or techniques. - Continuously improve frontend architecture to build a scalable, reliable and performant web frontend - Lead a guild of web developers to establish, prove, and enhance front end development patterns, standards, tools, and reusable components. - Establish a culture and practice of building flexible and reusable web components. - Mentor and educate teams on established standards and best practices. - Provide technical leadership for the Care Manager Experience full-stack web development team. (80%) - Translate user stories into software solutions - Work closely with product managers and scrum masters to understand the business problems and help in scoping the user stories. - Collaborate with designers to ensure we deliver an optimal and accessible user experience. - Collaborate with engineering managers and technical program managers to provide good project estimates for on time delivery of projects - Validate technical design with other engineers. - Maintain a high standard for code quality for yourself and others on the team, including automated tests - Lead projects end to end which include technical design, development, testing and on time delivery of projects and improvements with highest quality. - Debug and fix our most challenging production issues - Participate in on-call rotations to ensure our systems have exemplary uptime and reliability. - Work with our customer support team to triage, diagnose, and resolve bugs affecting our users. - Serve as the point person for any customer escalation bugs for their team - Identify and lead process and technology improvements - Identify process, tooling and feature improvements to improve product quality and engineering productivity. - Develop a 6-12 month roadmap for implementing technical and process improvements. - Mentor Software Engineers - Work closely with software engineers and interns to guide their technical and career growth. - - -   What you bring: - S. or M.S. degree in Computer Science, Computer Engineering, or closely related field of study. - Advanced working knowledge of Javascript and Typescript - Expert in ReactJS and experienced with other JavaScript frameworks. - Significant experience building and optimizing reusable web component libraries - At least 6 years full-stack web development experience. - At least 6 years experience building SaaS or cloud-based commercial software products. - Experience with backend frameworks such as Spring or Ruby on Rails with a microservices architecture is preferred. - Proficient with a modern scripting language such as Python. - Makes good trade-offs for core design and API decisions. - Excellent communicator, comfortable explaining technical problems and plans in person and in writing to both a technical and a non technical audience. - Values the difference between good code and correct code, and cares about effective testing. - Demonstrable history of technical mentorship. - Experience leading complex initiatives from technical design to delivery. - Thrives on diverse technical challenges — our system integrates a wide variety of healthcare and other technologies. - Passionate about leveraging their technical skills to help improve patient care. - Works effectively in a fast-paced, agile startup environment, and finds fulfillment delivering innovative solutions. - Effective communication skills - Accepts feedback graciously - Strives not to commit the same mistake twice - Stays up-to-date on industry best practices and new technologies Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Position Overview: The Payment Policy Analyst I functions as an internal subject matter expert and works closely with cross functional team members In Medicare/Medicaid reimbursement methodologies, laws and regulations under the mentorship and guidance of a more experienced Policy Analyst. This hire must be organized, possess good communication and writing skills, and have impeccable attention to detail in order to meet assigned deliverables prior to the end of sprint cycles. The ideal candidate will be a true team player who is flexible to lend a hand on other projects as needed. This role presents an excellent opportunity to learn the basis of healthcare payment methodologies. Your Impact: - Read and analyze Medicare/Medicaid data and policy, including proposed and final rules, daily transmittals, bulletins, policy manual updates, physician fee schedule (data file). Contact various government entities to clarify new and existing policy. - Interpret and deliver business requirements covering reimbursement updates and payment policy changes and enhancement features for translation into software design specifications. - Create detailed and accurate Excel formulas to explain and prove complex payment methodologies. - Coordinate with developers, QA, data, client service and other team members to ensure that business requirements are implemented accurately and timely  - Develop accurate and comprehensive test claims for Developers, UAT and QA. - Develop and maintain proficiency in the Company’s products (software, data) and services, including commercial contracting features as related to the specific area(s) assigned. - Become familiar in assigned Provider Payment Systems like APC, DRG, RBRVS. What You Bring: - Bachelor’s degree in a healthcare or comparable field. - 1-3 years professional experience in healthcare, and working knowledge of health care reimbursement systems and methodologies - Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. - Ability to collect, research, and understand diverse information, and translate it into clear and concise written requirements. - Ability to plan, prioritize, and balance the need for direction with self-motivated efforts. - Strong interpersonal skills Bonus Points: - Experience in an agile systems development life cycle (SDLC) environment. - Experience using MS Office (Word, Excel, PowerPoint, Visio, Access) software applications - Experience using various Web-based and other research sources and tools   HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.   Geographic Responsibility: While Burgess is located in Alexandria, VA you may live anywhere in the U.S. Type of Employment: Full-time, permanent Travel%: 0 FLSA Classification (USA Only): Exempt Budget/Revenue Responsibility: 0 Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  - The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs.   The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.   #LI-Remote

Role Overview As the primary contact for our end-users, the Bilingual Customer Support Specialist provides outstanding service by answering questions, assisting with user onboarding, handling issues, and troubleshooting problems with our products and services. In addition to assisting our users, the Bilingual Customer Support Specialist acts as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. This role sits within the Customer Success Organization and reports to the Director of Customer Support. Success in this role is demonstrated by providing an unparalleled level of service to users, exhibiting deep product expertise, adherence to contractual service level agreements, and successfully meeting or exceeding team and individual performance metrics.  Areas of Responsibility:   ● Provides exceptional service to users ○ Handle user inquiries via multiple channels (email, in/outbound calls, etc.) in a timely, polite and professional manner ○ Listen to users; identify, research, and understand their needs; resolve user issues ○ Assist users with onboarding onto the mobile app ○ Ensure user needs are top priority and appropriately escalated when applicable ○ Recognize, document, and alert on trends   ● Serve as a product and service expert   ○ Become an expert in our product and services and be comfortable walking others through it ○ Represent the voice of users to provide feedback to internal teams helping to improve overall experience ○ Support internal process improvements by making recommendations for documentation, training and support materials   ● Achievement of performance and metrics ○ Adhere to department and company procedures, guidelines and policies ○ Meet or exceed individual/team performance metrics, user inquiry volumes, and client contractual service level agreements ○ Achieve desired quality of service required by standard operating procedures and help to identify potential risks as they emerge   Education, Experience, & Skills Required [hard skills]: ● Fluent in Spanish ● Bachelor’s degree and 1-2 years experience in a professional setting ● Exceptional interpersonal communication skills (incl. verbal and written); strong phone skills (diction, active listening, professional phone voice) ● Strong problem-solving skills and the ability to think critically while working in a fast-paced environment ● High degree of technical proficiency with online tools and systems; familiarity with Google Suite, Microsoft O365, and CRM systems, Zendesk and Salesforce are a plus! ● Strong time management skills, decision making skills, and organizational skills with excellent attention-to-detail ● Participate in on-call rotations (some holidays as assigned) to respond to urgent issues when they arise; exhibit general flexibility to shift changes   Behaviors & Traits Required [soft skills]: ● Outgoing, friendly, and compassionate personality ● Independently identifies end user needs/challenges through active listening and resolution; building positive engagement through interaction ● Strong professional behavior and demonstration of the company’s core values of Tenacity, Collaboration, and Humility ● Data driven; demonstrates ability to identify strategy and actionable recommendations ● "No task is too small" attitude, with a passion for service excellence, receptivity to learning opportunities, and ability to identify areas for improvement   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Senior Software Engineer in Test (Web)   Role Overview Senior Software Engineer in Test is responsible for architecting and building the tools and automated test suites that guarantee the quality of our digital care management CLOUD platform. As a member of an Agile team, you will be the quality advocate throughout the SDLC process and accomplish this by working closely with other engineers, product managers, and designers. Senior Software Engineer in Test sits within the Engineering department and reports to a Director, Engineering. Success in this role is demonstrated by being a team player, gaining thorough understanding of our applications, implementing robust automation framework for our web applications, expanding our API test framework, translating business requirements that have an impact on patient care into test plans and automated regression suites that help speed up development and ensure high quality of releases prior to deployment to production.   Areas of Responsibility: - Automation Testing Framework and Test Execution (90%) - Design, develop, implement and maintain robust automation framework for our web applications using industry standard tools with Java-Cucumber - Train others on the framework and best practices, perform code reviews and verify coding standards are being met. - Evaluate and enhance current reporting framework or implement a new framework for automated test suite runs. - Integrate automation pipelines into CI/CD - Contribute to the API test automation if/as needed - Help spearhead process improvement initiatives - Perform functional testing to gain deep understanding of the end-to-end workflows, write test cases, identify high value test cases and then automate them - Works closely with team members and stakeholders to understand needs, gain perspective, and collectively execute automated test iterations, tracking & reporting test results, troubleshooting and coordinating the bug fixes - Debug production issues (10%) - Work with our customer support team to debug issues affecting our users.     Education, Experience, & Skills Required [hard skills]: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - 8+ years testing enterprise software with complex integrations in an agile development environment - 2+ years testing in Cloud based deployments using microservices and micro-frontend architecture (Node.js, React or similar) - 7+ years progressive experience designing, developing, implementing and maintaining web automation frameworks using industry standard tools like Selenium with Cucumber-Java, CI/CD integration and reporting frameworks. - Proven ability to troubleshoot and resolve complex issues in a timely manner. - Well versed in API automation using Rest Assured, Postman or JMeter - Proficient in Java, Python, SQL - Good working knowledge of GitLab is a plus - Strong understanding of test-driven development (TDD/BDD) and ability to advocate and teach best practices. - Passionate, Detail-oriented and Proactive Quality Advocate with excellent planning, documentation and communication skills - Proven ability to mentor and work effectively with globally distributed teams.                Behaviors & Traits Required [soft skills]: - Solution oriented team player with can-do, positive attitude. - Excellent oral and written communication skills. - Accepts feedback graciously. - Learns from mistakes and strives to improve the outcomes - Embodies a strong sense of responsibility for the timely completion of tasks. - Stays up-to-date on industry best practices and new technologies.   Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.     Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best. We are in search of a creative and experienced leader who will be responsible for mentoring and scaling our Platform team. The engineering manager will lean in on architecture and engineering best practices to deliver the best solutions with exemplary quality. The Platform team is responsible for delivering core services that support the Wellframe product roadmap. Along with core services, we also work on interesting engineering solutions and tooling that help takes the Wellframe product to the next level with security, scalability, and performance metrics.   Areas of Responsibility:  Supervising the delivery of product roadmap - Drive the delivery of product and engineering roadmap. - Own the engineering delivery of platform projects end to end by providing day-to-day technical direction and oversight of projects. - Collaborate with product managers, TPM, and engineering leadership on the planning and sequencing of work.  - Lead technical design and architecture for the projects. - Act as a scrum master for one or more of the platform teams. - Remove any impediments that block engineers from delivering features on time.   - Proactively identify any process or technology improvements that can enhance the productivity of the team. - Identify areas of strategic technical debt and help balance business priorities against proactively paying off technical debt.  - Use data and metrics to continuously improve engineering processes, tooling, and standards. Contributing to our product roadmap  - Lead roadmap and prioritization discussions. - Help design and deliver features and bug fixes. - Be hands-on technically with building microservices. - Strive to implement architectural and technical design best practices in code base. Guiding the career growth of our engineers - Work closely with engineers to tailor a career growth plan.  - Provider mentorship and feedback to engineers to help them achieve their growth plan. - Retain and reward high-performing engineers Leading recruiting efforts - Helping to hire engineers that embody Wellframe’s core values.  Skills and Experience: - A B.S. or M.S. degree in Computer Science, Computer Engineering, or a closely related field of study. - Strong computer science fundamentals to understand and help the team’s work. - 2+ years of experience as an engineering manager mentoring and leading engineers. - At least 5 years of relevant technical expertise working as an individual contributor - Proficiency in Java, Spring Boot, Postgres, Ruby on Rails. - Experience in developing microservices in a cloud-native environment. - Experience in engineering best practices like automated tests, continuous integration, and continuous deployment. - A strong DevOps culture mindset. - Desire to automate manual processes. - Experience in coaching and growing engineering teams. - Expertise in leading Agile/Scrum ceremonies. - Proven track record in leading projects from inception to delivery.  - Passionate about leveraging their technical skills to help improve patient care.  Behaviors & Traits - Ability to work in a fast-paced environment. - Excellent communication skills with a proven track record of communicating with internal and external stakeholders.  - Be a good collaborator across various cross-functional teams. - Curiosity and eagerness to learn and improve continuously. - Accepts feedback graciously. - Strives not to commit the same mistake twice. - Stays up-to-date on industry best practices and new technologies.  - Be an advocate for the engineers and enable them to do their best work. Bonus Skills: - Previous experience in a startup environment is a bonus. - Familiarity with Kubernetes and cloud vendor solutions like GCP, AWS, or Azure. - Experience in the healthcare tech industry is a big plus. - Previous experience in a remote or a hybrid environment. Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.    This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.  Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.  Role Overview We are seeking a full-time Senior Android Engineer to join our highly dynamic and collaborative user-facing member experience team. Our ideal candidate is passionate, creative, and curious about mobile technology. Candidates must have experience on the Android platform, including Kotlin, Android Studio, and object-oriented design and architecture. The Senior Android Engineer is responsible for building the mobile software that enables our digital health management platform, while providing technical leadership that differentiates Wellframe’s business capabilities. They accomplish this by working closely with other engineers, product managers, designers, and data scientists. Success in this role is demonstrated by a consistent ability to reduce the complexity of projects, leadership of broad architectural work that unlocks new capabilities for the business, and a skill for coming up with high-impact multi-year improvements to Wellframe’s technology.   Things you’ll do: - Translate user stories into software solutions - Work closely with product managers and scrum masters to understand the business problems. - Collaborate with designers to ensure we deliver the optimal user experience. - Validate design approach with other team members. - Write automated tests to ensure code is of the highest quality. - Deliver multi-year technology roadmaps  - Identify process, tooling and feature improvements that can have a multiplicative effect on the engineering productivity. - Identify new capabilities that can be unlocked by emergent technologies or processes.  - Develop a multi-year roadmap for implementing technical and process improvements. - Lead delivery of large technology improvements.   - Mentor Software Engineers. - Work closely with software engineers to guide their technical and career growth. - Debug and resolve production issues. - Work with our customer support team to debug and resolve issues affecting our users. - Demonstrate Wellframe’s technical contributions. - Write blog posts, give talks at conferences, or contribute to open source, to give back to the technical community.  What you’ll need for this position: - 7+ years of native mobile Android development experience, including publishing commercial apps. - 7+ years of Android custom native UIs, design principles, patterns, and best practices.  - 5+ years of experience utilizing and working within Java & Kotlin - 5+ years of experience with Architecture to include microservices - 5+ years of experience writing automated tests  - 5+ years working with Customers - both internal and external  - 3+ years mentoring Junior Software Engineers - Experience evaluating, developing, and implementing multi-year road maps  - Bachelor's degree in Computer Science, Information Systems or similar You’re a natural fit for this position if: - You have a passion for keeping up-to-date on mobile trends that can be leveraged for designing the infrastructure for our mobile apps.   - You are comfortable and happy in a fast-paced, agile development environment - You are an effective communicator—proficiency in explaining technical problems and plans in person and in writing. - You accept feedback with grace, and adapt to the needs of the team. - You are comfortable mentoring junior engineers—approachable, available, and able to listen. Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.  This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.